Return and Refunds

Joy Elements

Last updated: 28 Jan 2026

1. Overview

At Joy Elements, we take great care in preparing and packing our aromatherapy products. Due to the nature of aroma sprays and personal-use items, we are unable to accept returns or exchanges once an order has been delivered, except in the specific circumstances outlined below.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are non-refundable and non-exchangeable:

Aromatherapy sprays
Any item that has been opened, used, or unsealed
Items purchased during promotions or special offers (unless faulty)

This applies even if the scent preference is not as expected, as aroma perception is highly personal.

3. Damaged or Faulty Items on Arrival

We will happily offer a replacement or refund if your item:

Arrives broken, leaking, or damaged
Is proven to be faulty at the time of delivery

What to do:
Please contact us within 48 hours of receiving your order and provide:

Your order number
Clear photos of the damaged product
Photos of the outer packaging
The shipping label (if visible)

4. Items Damaged After Delivery

Unfortunately, we cannot accept responsibility for damage caused after delivery, including:

Accidental breakage
Improper storage
Normal wear and tear
Damage occurring after the product has been opened or used

5. Refund Processing

If a refund is approved, it will be issued to the original payment method. Please allow 5–10 working days for the refund to appear, depending on your payment provider.