Legal Area

1. Who We Are

Joy Elements is a lifestyle aromatherapy brand inspired by Five Elements philosophy and everyday ritual.

This website is operated by Joy Elements, based in the United Kingdom.

If you have any questions about this policy or how we use your data, you can contact us at: 📧 joy.elements.uk@gmail.com

2. What Information We Collect

We only collect information that is necessary to run our website and provide our services.

This may include:

• Your name
• Your email address
• Your shipping and billing address
• Order details (products purchased, order history)
• Information you choose to share through:

• Contact forms
• Email sign-ups
• Quizzes (such as “Find Your Element”)

We do not collect unnecessary or sensitive personal data.

3. How We Use Your Information

We use your information only for clear and reasonable purposes, including:

• Processing and delivering orders
• Sending order confirmations and updates
• Email updates or newsletters, only if you have opted in
• Responding to enquiries
• Improving our website experience, products, and content

We will never sell your personal data to third parties.

4. Third-Party Services

To run our website and services smoothly, we may share limited data with trusted third-party providers, including:

• Shopify – for online store hosting and order processing
• Payment providers (e.g. card or digital payment services) – to securely process payments
• Email platforms – to send newsletters or updates (only if you subscribe)

These providers only receive the information necessary to perform their services and are required to handle your data securely.

5. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help websites function properly and understand how visitors use the site.

How We Use Cookies

We use cookies to:

• Ensure basic website functionality
• Remember preferences (such as cart items)
• Understand website traffic and usage through analytics

Types of Cookies We May Use

• Essential cookies – required for the site to work
• Analytics cookies – help us understand how visitors use our site so we can improve it

We do not use cookies to personally identify you.

6. Managing Cookies

You can manage or disable cookies at any time through your browser settings.

Please note that disabling certain cookies may affect how the website functions.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent for marketing emails at any time

To exercise any of these rights, simply contact us at: 📧 joy.elements.uk@gmail.com

8. Data Security

We take reasonable and appropriate measures to protect your personal data.

Your information is:

• Stored securely
• Accessed only when necessary
• Protected using standard security practices

9. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or legal requirements.

The latest version will always be available on this page.